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Interested in our printer products and/or services? Please fill out the form below and we will get back in touch with you ASAP. You can also call us at our Glendale Heights office: (630) 671-9700 or email us at [email protected].

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Frequently Asked Questions

Q: I’ve tried compatible toner cartridges before and experienced quality problems. How are your cartridges different?

A: Elite Document Solutions’ cartridges use only the highest quality toner and replacement components that meet or exceed Original Equipment Manufacturers’ standards. Elite guarantees its products to perform as well or better than brand name cartridges. Using OEM compatible cartridges saves money and helps preserve the environment.

Elite Document Solution’s products:

  • Are guaranteed to equal or outperform OEM yield and quality
  • Use virgin cores for the highest quality
  • Supplied with the highest grade toner in each cartridge
  • Come with a 100% warranty against defective parts and damage

Q: Are compatible cartridges inferior to new ones?

A: Absolutely not. There should be no difference in the print quality or page yield of a compatible cartridge.

In the early days of the industry, too many manufacturers with limited technical training were selling low-quality cartridges at discounted prices. Over the years, the compatible cartridge industry and product standards have undergone significant changes.

Substantial investments in research and development have led to the discovery of new techniques for improving cartridge quality. Patents and contracts have also expired in recent years, giving compatible cartridge companies the unrestricted ability to sell important components. In fact, some of those companies are making even better aftermarket components than the original equipment manufacturers (OEM).

Keep in mind most major OEMs are now remanufacturing their respective cartridges. These “new” brand-name cartridges are more profitable for the major OEMs, so they strongly advocate their use. This means that in today’s marketplace, “brand” is no longer synonymous with “best.”

Q: Do remanufactured toner cartridges have the same print capacity as OEM toners and cartridges?

A: OEM compatible cartridges print up to 13% more pages than similar OEM products. OEM compatible cartridges contain more toner so more pages are printed.

Q: Do using compatible toner cartridges help the environment?

A: Yes. Compatible cartridges use a recycled “core” that greatly reduces the amount of non-biodegradable waste per cartridge. It is estimated that 100 million laser printer cartridges and 400 million inkjet printer cartridges are produced each year. Recycling these 500 million cartridges will save an estimated 4 million cubic feet of landfill space.

The manufacturing process used to create new cartridges also depends heavily on imported fossil fuels. For this reason, the Environmental Protection Agency (EPA) has mandated the use of remanufactured cartridges for all federal agencies.

Q: If I use a remanufactured toner cartridge does it nullify my printer warranty?

A: Invalidating the warranty because of the use of remanufactured toner cartridges is a violation of the Magnuson-Moss Warranty Improvement Act. It’s also an infraction of Antitrust Laws.

Q: My printer needs service; does Elite Document Solutions offer service?

A: Yes, Elite has a full-service department that repairs all major brands of printers.


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