Acquisitions on the rise in the copier industry

I see a lot of copier companies selling out to P/E companies because they want to get out and take the money.
From my experience, this never works out as it should.  The customer ends up with the short stick from a lack of service and the personal connection that they once had.
Many companies are going through this but as a consumer, I cringe when I hear about this
I prefer the smaller, locally owned company that truly cares about the business relationship.