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RETURNS and REFUNDS

GENERAL RETURN POLICIES

RETURNS OF DEFECTIVE OEM COMPATIBLE ITEMS
If the return date is within 90-days of date of purchase, you can return the items for a full refund or request a replacement. Elite Printer Solutions will pay for the return shipping.

RETURNS OF NON-DEFECTIVE OEM COMPATIBLE ITEMS
If the return date is within 90-days of date of purchase, you can return the items for a full refund. Elite Printer Solutions will not pay for the return shipping.

If the return date is after 90-days of date of purchase, you cannot return the items. You might consider selling them at auction on Ebay or list them Craiglist.

All non-defective products (items ordered wrong, items no longer needed, printer broke, etc.) must be returned in the original packaging in as-new condition (unused and unopened).

It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to info@eliteprintersolutions.com. If the package is lost or not delivered to us, we will not be able to issue the refund.

RETURNS OF NON-DEFECTIVE OEM (Original Equipment Manufacturer) ITEMS
If the return date is within 90-days of date of purchase, you can return the items (unused and unopened) for a refund (less the original shipping charges and 15% restocking fee) Elite Printer Solutions will not pay for the return shipping.

If the return date is after 90-days of date of purchase, you cannot return the items.

All unused returns on OEM (original equipment manufacturer) are subject to a 15% restocking fee. Our vendors do not allow us to return non-defective items after 90 days and they charge us a 15% restocking fee. If you ordered the wrong item, please make sure not to open the box.

It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to info@eliteprintersolutions.com. If the package is lost or not delivered to us, we will not be able to issue the refund.

SHIPPING DAMAGE RETURNS
If you receive a product that is damaged by shipping, please initiate a return authorization request within 5 business days after receipt of the package. Do not throw away or alter any of the product and packaging, we will need a picture of the damage package in the same condition as it was received in order for us to properly establish that the damage was due to shipping, and not due to some other cause. We will not accept claims for shipping damage if any of the packaging or contents have been altered or discarded. Depending on the original shipping source, we will process the damage claim in one of two ways:

For some claims, we will have to contact the shipping company and file a claim to have the shipping company schedule a pickup and inspection of the package from the customer location.

For some other claims, we will issue a return authorization number for you to return the package to our returns warehouse, following the normal return procedure.

After we are able to properly establish that the product was damaged during shipping, Elite Printer Solutions will replace damaged products free of charge based on return policy.

LOST ORDERS AND WRONG ADDRESSES
If you tried tracking the order via FedEx, USPS, or UPS and you can't see a delivery confirmation or other delivery activity, it's possible that the shipment is in transit and still out for delivery. If it's been more than 10 business days, it's possible that the shipment is lost in transit.

If the shipment is lost by UPS, USPS or FedEx, a claim has to be filed. Elite will file the claim and continue to follow-up with the shipping company until the shipment is arrived or declared lost. Once the claim is accepted by the shipping company, we will be able to issue either a replacement at no cost or a refund.

However, when a shipment shows delivered or signed and shipped to the correct address, no claim can be made and we cannot issue a replacement or a refund.

If by any reason the shipment is returned to our warehouse, (the shipping address is incorrect, the shipping method was chosen incorrectly, the carrier is unable to locate the recipient, etc.); we will contact you via telephone or email to re-confirm the shipping address. Then we will reship the items to the correct address.

WRONG ITEMS SHIPPED
Please note that the item codes on the boxes may differ from the ones on our website. Different manufacturers may use different codes for the same item. Since the compatible and remanufactured items work in many printers, it is possible that your printer may not be listed.

If you still believe that you have received the wrong item, complete the Returns and Exchange Form.

Once the RMA is processed by our representative we will send a replacement at no cost to you. You will also receive a pre-paid return label from FedEx to use in returning the wrong item shipped.

WHEN ARE REFUNDS/EXCHANGES PROCESSED?
Once the returned item/s are received in our warehouse we will inspect them and process the refund or replacement. Our normal turnaround time is 3 business days. Please allow an additional 3-4 days to see the credit back on your credit card statement. Your original method of payment will be credited after your return is received.

Shipping and Return Centers address:
Elite Printer Solutions
490 West Lake St. #104
Roselle, IL 60172
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